Contact LiveRate about the petrol price in Pakistan and other rates

Pick the closest one and your email will open with the subject already filled in. It takes a second and it means your message lands in the right pile rather than sitting behind twenty others.

This is the message we care about most, so it is worth thirty seconds of extra detail. Rates come from live feeds that update through the day, which means a figure you saw at nine in the morning may already have been replaced by the time we open your email. Four things let us trace exactly what the source was publishing at the moment you looked.

• Which section. Pak fuel, currency, gold and metals, crypto, crude oil, or one of the country comparison tabs. They come from different feeds, so this narrows it immediately.
• What your screen showed. The figure itself, and the currency or unit it was in. A screenshot covers all of this at once and removes any guesswork about what you actually saw.
• Roughly when. The date and the approximate time, plus your country if you are outside Pakistan. Time zones matter here more than people expect.
• What you expected instead. If you are comparing against a bank, a jeweller or another website, tell us which one. Half of these turn out to be a different market rather than a mistake, and that is useful for us to know too.

If the figure really is wrong, we fix it and reply to tell you what happened rather than patching it quietly. If it is a difference between markets rather than an error, we will explain which is which, so the next person does not have to ask the same question.

A few things come up often enough that the answer is probably already here. None of these are mistakes, even though all three look like one at first glance.

Expected, and it is not an error on either side. We publish mid-market currency rates and international gold spot prices. A counter adds its own spread and premium on top, which is how it earns anything. For currency that gap is usually one to three rupees between buying and selling; for gold it is a local premium, and jewellery adds making charges after that. Both numbers are correct; they describe different transactions.

Each fuel card carries the date of the notification it came from. If no revision was issued today, the last notified rate is still the rate in force, and showing today’s date on it would be the actual mistake. Under daily pricing a revision can land any night at midnight, and our checks run three times a day to catch it.

Not on buying gold, not on timing a currency exchange, not on whether to hold or sell anything. The site publishes numbers and explains where they come from. What you do with them is your decision, and anyone offering you certainty about it on the internet is selling something.

We work Pakistan Standard Time. A message sent on a Friday evening will usually be answered on Monday. Corrections are the exception and get looked at whenever they land, weekends included.

• Rate corrections. Same day where possible, and always within twenty-four hours. If the fix takes longer than the reply, we will tell you what we found and when it will be live.
• Feature requests and general questions. One to two working days. Requests that several readers ask for tend to get built first, so telling us is more useful than you might think.
• Advertising and partnerships. Two to three working days, since these usually need a proper answer rather than a quick one.
• Press and research. Same day if you mention a deadline in the subject line. We will tell you what our source is and when it was last updated so you can attribute it properly.

If you have not heard back after three working days, send the message again rather than assuming it was ignored. Mail occasionally goes missing, and a second message is never an imposition.

We are open to all three, with one condition that is not negotiable: anything commercial will be clearly marked as advertising and kept out of the rate cards themselves. A rates page that quietly sells its numbers is worth nothing to its readers, and once that trust is gone there is no version of the site worth running.

Tell us what you are proposing, where you would want it to appear, and over what period. Placements sit around the content rather than inside it. We do not run anything that imitates a rate card, and we do not accept advertising from anyone asking us to present their rates as ours.

If you want to license figures or embed part of the site, tell us which numbers you need and where they will appear. Some of the feeds behind the site carry their own licence conditions, so the answer depends on the specifics rather than on a blanket policy. In most cases a short conversation settles it.

Often possible, if a reliable public feed exists for it. Send the request and tell us why you need it. The list of what we track has grown almost entirely from readers asking, and a request with a reason attached moves faster than one without.

If you are writing about fuel pricing, the rupee, gold or remittances and need a figure quickly, say so in the subject line and mention your deadline. We will tell you which source the number came from and when it was last refreshed, so you can cite it properly rather than citing us.

Students and researchers are welcome to use the site for coursework and projects. If you need a longer run of history than the charts show, or the figures in a form you can work with, ask. We would rather hand over clean data than have someone copy numbers off a screen by hand and introduce errors along the way.

One request in return: cite the original source alongside us where you can. We are a convenient place to read these numbers, not the authority that publishes them, and any serious piece of work should point at the regulator or exchange behind the figure.

There is no contact form on this page, and that is deliberate. A form means a plugin, a plugin means a database, and a database of email addresses is a liability nobody asked us to hold. A plain email address means your message goes directly to an inbox and nowhere else.

Your address is used to reply to you. It is not added to any list, not sold, not shared with a third party, and not used to send you anything you did not ask for. If your message is about a correction, we may quote the figure you reported when we explain the fix publicly, but never your name or address.

It helps to know what happens after you hit send, partly so you can tell how long it should take and partly because it explains why the details we ask for are the ones we ask for.

The first step is to reproduce it. We open the same tab, in the same currency and unit, and see whether the figure you described is still there. Roughly a third of reports turn out to be a browser showing a cached copy of the page from earlier in the day, which is why the time you looked matters so much.

If it is still there, we go to the source. Every section records where its numbers came from and when, so the question becomes narrow very quickly: did the source publish that figure, or did something go wrong between the source and the card? Those two have completely different fixes.

A source problem means waiting or switching feeds, and we will say so plainly rather than pretending the number is fine. A problem on our side gets fixed the same day, and the stored history is corrected as well, not just the number on screen. A chart that still carries a wrong figure from last Tuesday is a slower version of the same mistake.

Almost everything added to the site since launch came from someone writing in. The currency converter, the tola and gram switcher on the gold cards, the country comparison tabs and the detail views behind each coin all started as an email from a reader who wanted something the page did not do.

What moves a request up the list is not how loudly it is asked but how clearly the need is described. A message saying “add more currencies” is hard to act on. A message saying “I get paid in Omani rials and have to convert twice to work out what I earned this month” tells us exactly what to build and how to test whether it worked.

Some requests we turn down, and it is fairer to say why in advance. Anything that requires guessing a number gets refused: predicted rates, forecasts, averages presented as current prices. Anything that would need a login gets refused too, because the site works without knowing who you are and we would like to keep it that way.

English, Urdu or Roman Urdu are all fine. Nothing is lost by writing the way you would speak, and a message in Roman Urdu with a screenshot attached is far more useful than a carefully worded English one that leaves out the detail we needed.

If you are outside Pakistan and something reads oddly in your currency, mention where you are. Time zone and currency formatting between regions cause a surprising share of the reports we receive, and knowing your location usually explains the difference in the first minute rather than the tenth.